Privacy Policy

1. Introduction

Quest App, Inc. ("Quest," "we," "our," or "us") operates the Quest dating app and the thequestapp.co website. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our AI matchmaker, Rumi.

By using Quest, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

A. Information You Provide

When you create an account or use Quest, you may provide us with the following information:

• Account data: name, email address, phone number, date of birth, and gender.
• Profile data: photos, bio, and survey or prompt responses, which may include sensitive information such as dating preferences.
• Rumi conversations: your interactions with our AI matchmaker, Rumi, including messages, questions, and responses.
• User-generated content: messages sent to other users, photos shared within the app, and feedback you submit.
• Payment information: payment details are processed by third-party payment processors. We do not store your credit card numbers or full payment account details on our servers.

B. Automatically Collected Information

When you use Quest or visit our website, we automatically collect certain information, including:

• Device data: device type, operating system, and browser type.
• Usage data: pages visited, features used, and time spent on the app or website.
• IP address and approximate location: derived from your IP address.
• Cookies and similar technologies: as described in our Cookie Policy.

C. Information from Third Parties

We may receive information about you from third-party sources, including:

• Identity verification providers: if you opt into identity verification, we may receive verification results from third-party providers.
• App store data: information provided by Apple or Google when you download or purchase through their platforms.
• Analytics providers: aggregated usage and performance data from third-party analytics services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve the Quest app and website.
• To facilitate matching between users based on preferences and compatibility.
• To enable Rumi AI features, including personalized matchmaking recommendations and conversations.
• To verify your identity and prevent fraud.
• To send you service-related communications, updates, and promotional messages (with your consent where required).
• To analyze usage patterns and improve our services.
• To enforce our Terms of Service and other policies.
• To comply with legal obligations and respond to lawful requests.
• To develop and improve our AI models, subject to the controls described in Section 4 below.

4. AI and Rumi

Rumi is Quest's AI matchmaker. This section explains how your data is used in connection with Rumi and our AI features. We believe in being transparent about how AI interacts with your information.

Rumi Conversations

Rumi uses your conversation history to personalize your experience in real-time. In the future, anonymized and aggregated conversation data may also be used to train and improve Quest's own AI models. You can opt out of having your data used for model training at any time in your app settings. Opting out will not affect Rumi's ability to personalize your experience — personalization happens in real-time and is separate from model training.

Private 1:1 Chats

Messages between you and other users are encrypted. Quest does not read or use the content of private chats for AI training. We only access metadata (e.g., number of messages exchanged, timestamps) to operate the service and detect abuse.

Explicitly Shared Content

If you choose to share specific content with Rumi via in-app sharing features (for example, sharing a conversation excerpt or a profile for Rumi's input), that shared content may be processed by Rumi and used in accordance with your Rumi conversation settings as described above.

Third-Party AI Providers

We use third-party AI services to power Rumi. Your Rumi conversation data may be shared with these providers solely for the purpose of generating responses. Our AI providers' current terms prohibit the use of API inputs for model training. We select providers whose data practices align with our commitment to user privacy.

Sensitive Data

We do not use your dating preferences, sexual orientation, or relationship history for advertising or marketing purposes. This information is used solely to provide and improve the matchmaking experience within Quest.

5. Data Sharing

We may share your information with the following categories of recipients:

• Service providers: third parties that help us operate our services, including hosting, analytics, AI, and payment processing providers.
• Identity verification providers: if you opt into identity verification, your information may be shared with verification service providers.
• Other users: your profile information (such as your name, photos, bio, and age) is visible to other users as controlled by your settings.
• Law enforcement and legal authorities: when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not sell your personal data.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. After you delete your account, we will delete your personal data within a reasonable period, except where we are required to retain it by law (for example, for legal, tax, or regulatory purposes).

Anonymized and aggregated data that can no longer be used to identify you may be retained indefinitely for analytics, research, and service improvement purposes.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete personal data.
• Deletion: request that we delete your personal data, subject to certain exceptions.
• Opt out of Rumi AI training: you can opt out of having your Rumi conversation data used for AI model training at any time in your app settings.
• Opt out of marketing communications: you can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email, or by adjusting your notification settings in the app.
• Cookie preferences: you can control cookie preferences through your browser settings or as described in our Cookie Policy.
• Data export: request a copy of your data in a portable format.

To exercise any of these rights, please contact us at privacy@thequestapp.co. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to operate our website, analyze usage, and improve your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

For detailed information about the types of cookies we use, how we use them, and how you can control your cookie preferences, please see our Cookie Policy.

9. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Private messages between users are encrypted in transit and at rest to protect their confidentiality.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. For more information, please see our Security Statement.

10. Children

Quest is not intended for anyone under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from a minor, we will take steps to delete that information promptly. If you believe that a minor has provided us with personal data, please contact us at privacy@thequestapp.co.

11. International Data Transfers

Quest is operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using Quest, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country of residence.

12. Consumer Health Data

Certain jurisdictions, including Washington and Nevada, have enacted consumer health data privacy laws that may broadly define "consumer health data." While Quest does not believe it collects consumer health data as traditionally understood, we recognize that some information you provide (such as dating preferences or gender identity) could be classified as consumer health data under these broad definitions.

Quest does not use any such information to infer health status, and we do not sell consumer health data. Any information that may be considered consumer health data is collected and used solely for the purpose of providing our dating and matchmaking services. If you are a resident of a jurisdiction with consumer health data protections, you may exercise your privacy rights by contacting us at privacy@thequestapp.co.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will notify you by email or through a prominent notice within the app prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy inquiries: privacy@thequestapp.co
• General support: support@thequestapp.co

Quest App, Inc.
A Delaware corporation